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Customer Support Executive

INR 10000 - 15000 / Month
  • 11 months ago
  • 1 - 3 Years in Custumer support, Sales
  • Kozhikode
  • 1 Open Positions
We are looking for 1 to 2 years experienced and passionate Customer Support Executive, who can assist our organization's clients, understand their queries or concerns regarding our services and resolve any customer complaints. Responsibilities and Duties
  • Attend inbound calls in a professional manner and provide information about our services as required by the clients.
  • keep records of details of customer complaints, inquiries, and comments.
  • Process the queries or concerns regarding our services more effectively.
  • Render timely support to the clients/customers regarding their generated business leads.
  • Follow up with clients by making outbound calls to provide satisfactory support.
  • Resolve customer complaints by interacting with various departments with respect to customer queries to provide effective solutions.
  • Attend to the client/customer requirements by providing quality service delivery.

Key Skills

  • Excellent interpersonal and communication skills: both verbal and writing skills.
  • Possess excellent telephone etiquette
  • Problem-solving skills to quickly resolve customer complaints
  • Time management and organization skills
  • Ability to listen and pay attention to details.
  • He/she must be highly motivated
  • Ability to effectively interact with the team
  • Possess a fair knowledge of different sectors like automobile, healthcare, and education to manage different types of clients.
  • Possess flexibility, multi-tasking, and should be self-driven.
Skills
  • communication skills
  • Organization skills
  • Time management
  • Negotiation Skills